What products are eligible for exchange/returns?
Products purchased during SALE / Promotions as tailored fits or with customization option of reliable fits or increasing length will not be eligible for return or exchange. Tailored products are also eligible for discounts and free alterations during SALE period. Please note, custom sizes,any modifications on products are treated as Tailored products. Tailored products are not applicable of returns or refunds. Please email firstname.lastname@example.org for any clarifications.
We offer a “no questions asked” return/exchange policy for Apparel. For accessories (e.g., Cufflinks); we do not offer refunds. If a damaged piece is received, we will replace the piece for you. This policy is applicable as follows:
- For products purchased at discounted prices (during sale, using promo-code etc.), we only offer an option to exchange standard sizes and alter tailored fits.
- For products purchased at full prices, we offer both returns and exchanges for standard sizes and only alterations for tailored fits.
- For customized orders, e.g., length adjustment to standard sizes etc., orders are treated as Tailored orders and only free alterations are available. Returns and exchange is not available.
- For accessories, eg., jeweled cuff links are non-returnable. We only exchange the product if product delivered is damaged or defective. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer. Our pieces are quality checked and adhere to strict quality standards.
- For COD orders, we offer return/exchange but the amount is refunded as DaisyDays online store credit which you can use for your future orders. Also, COD handling charges (INR 50) charged at the time of placing the order are not refundable.
- Post the alteration window of 7 days from date of delivery will be accepted on a case to case basis and will be chargeable at an extra cost depending on the scope of alteration. Please note, we are not liable for alterations due to fluctuations in weight, wear and tear of garments owing to regular usage.
Please consider Sale purchases carefully.
- Even though we always strive to provide you with a great experience each time you shop with us, items purchased on Sale cannot be returned or exchanged.
- Carefully check that all products you’ve received are correctly against your order.
- In case of any damage or error in supply, kindly intimate the issue via e-mail within 48 hours of delivery with relevant images attached.
- On verification, we will offer you replacement or refund within 7 days from return of product.
- Products must be returned in their original packaging, tags and labels should be intact.
What if I need to exchange/cancel my order?
Orders are cancellable for up to 12 hours after they are placed. If you need to make any changes, email email@example.com After 12 hours, your order is already under processing and we are unable to cancel or change it in any way.